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Shipping and Returns

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Note: Due to COVID-19, there may be a delay on some orders.

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your  neighbor’s, get in touch with us at [email protected] with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost. 

Returns

What’s your return policy? 
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at [email protected]

Do you offer refunds? 
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at [email protected] with photos of wrong/damaged  items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.  Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let  us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!